To locate an extension for updates, enter the extension name or number in the search bar. If the extension name is unknown, you can use the dropdown menus to refine your search. Filter by criteria such as extension type (e.g., site or location), department, ruleset (e.g., daytime or after hours), or audio type (e.g., greeting, voicemail, or on-hold).
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For instance, if you are unsure of the extension name but need to review the hold music in your support department’s call queue during business hours, you can select the following filters:
- Extension Type: Call Queue
- Department: Support
- Rules: Business Hours