Typing in the extension name or number in the search bar is the easiest way to locate an extension to make an update.
Use the dropdown menus to narrow down search results if you do not know the extension name. Filter by extension type such as site or location, department, a ruleset such as daytime or after hours, and audio type such as a greeting, voicemail, or on-hold.
Click Here: Search Filters Explained
If, for example, you don't know the name the extension but you want to check what hold music is playing in your support department's call queue during business hours, you can select:
Ext type: Call Queue
Rules: Business Hours