From the moment a customer or client reaches out to your company, the way you greet them sets the tone for the entire interaction.
This glossary provides an overview of various types of greetings we can create to enhance your caller experience.
Business Hours Greetings
Guide callers during business hours to the right department or information quickly and effectively.
Holiday/Special Event Greetings
Notify callers of special operating hours or closures during holidays and events, and provide relevant promotional information.
Company Voicemail
Allow callers to leave messages directly in the general voicemail box.
Personal Voicemail Greetings
Allow unavailable staff members to inform callers of their absence, provide options to leave a message or redirect them to alternative contacts.
After Hours Voicemail Greetings
Assist callers outside business hours with relevant information, including business hours, option to leave a voicemail, or provide emergency contacts.
Dial by Name Directory
Offer an easy way to find personnel by name and extension.
Department Voicemail Greetings
Inform callers of current department status, prompt them to leave a message, or provide alternate support options and operational details.
Other Voicemail Greetings
Tailored voicemails for specific situations such as inclement weather, high call volumes, lunch hours, service outages and more.