From the moment your system answers a call, the voice that guides them sets the tone for the entire interaction.
This glossary provides an overview of the various types of voice prompts we can create to enhance your caller experience.
Welcome Prompts
Greet callers and provide initial instructions or company branding.
Sub-Menu Prompts
Provide additional options within a specific area of the main menu.
Confirmation Prompts
Ask callers to verify the accuracy of the information they have entered.
Informational Prompts
Provide essential information directly to callers, such as business hours, location details, and general announcements.
Queue Prompts
Communicate to callers that they are on hold and provide queue status.
Interrupt Prompts
Enable callers to interact with or bypass ongoing messages.
Menu Prompts
Offer a list of navigational options to direct callers through the IVR system.
Information Request Prompts
Request specific information from callers, such as account numbers or payment details.
Error Prompts
Notify callers when an error has occurred and instruct them on how to proceed.
Transfer Prompts
Inform callers that they are being transferred to another line or an agent.
Exit Prompts
Close the interaction by thanking the callers and providing any final necessary information.
Wait Time Prompts
Inform callers about the expected duration of their wait.