Every minute a customer spends on hold is an opportunity to engage and inform.
This glossary provides an overview of the various types of on-hold messages we can create, transforming waiting times into a powerful marketing tool and enhancing the caller experience.
Informative On-Hold Message
Educate callers with the latest company updates, industry news, or product information.
Support and FAQ On-Hold Message
Answer common questions and direct callers to alternative support options.
Seasonal On-Hold Message
Connect with callers through messages tailored for specific seasons or holidays.
Preparatory On-Hold Message
Help callers prepare for their calls by prompting them to gather necessary information or documents.
Promotional On-Hold Message
Promote new products, current offers, and upcoming events.
Comfort, Thank You, and Wait On-Hold
Thank callers for their patience, provide comfort messages, and share estimated wait times.
Announcement and Event On-Hold Message
Keep callers informed about important events, announcements, or organizational changes that may impact them.
Callback Option On-Hold Message
Offer callers the choice to leave a voicemail or request a callback, reducing wait times and enhancing service flexibility.